Refund policy
Return and Refund Policy
Last updated: 2026-04-26
At Hidden Samples, we want every customer to receive their order in good condition and enjoy discovering new fragrances. Since we sell perfume samples, certain return and refund conditions apply for hygiene, safety, and product integrity reasons.
1. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at hiddensamples.info@gmail.com.
We may be able to make changes or cancel the order if it has not yet been prepared for dispatch or shipped. Once an order has been prepared for dispatch or shipped, we can no longer guarantee changes or cancellations.
2. Damaged, Defective or Incorrect Items
In the rare event that an item arrives damaged, defective, or incorrect, please contact us as soon as possible at hiddensamples.info@gmail.com with your order number and a photo of the package and its contents.
We will review the issue and, when appropriate, offer a suitable solution such as a replacement, reshipment, partial refund, or refund.
3. Returns and Right of Withdrawal
Customers may request a return within 14 days of receiving their order, provided that the items are unused, unopened, and in their original packaging and condition.
Due to the nature of perfume samples, we cannot accept returns of items that have been opened, used, sprayed, tampered with, or are no longer in their original condition.
If your return request is approved, we will provide return instructions and the return address. Please do not send items back without contacting us first.
The customer is responsible for return shipping costs, except when the return is due to an incorrect, defective, or damaged item.
4. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
- Opened perfume samples
- Used or sprayed perfume samples
- Items that are not in their original packaging or condition
- Items that appear to have been tampered with
5. Scent Preference and Fragrance Expectations
We do not offer refunds or replacements based on personal scent preference, performance, longevity, or similarity expectations.
Perfume perception is subjective, and the purpose of our samples is to allow customers to test a fragrance before purchasing a full-size bottle.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please first check your mailbox carefully, as most standard sample orders are designed for mailbox delivery.
If the order still cannot be located, please contact us at hiddensamples.info@gmail.com with your order number and we will review the case.
When an order appears to be lost or has not been delivered, our first solution is usually to resend the order so you can receive and enjoy the samples you selected.
Refunds for missing orders may be considered when a replacement is not possible or when the issue cannot reasonably be resolved through reshipment.
Original shipping charges are non-refundable when an order has been correctly dispatched to the address provided by the customer, including cases where delivery cannot be completed due to an inaccessible or unsuitable mailbox or delivery location.
7. Refund Processing
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hiddensamples.info@gmail.com.
8. How to Request a Return, Replacement or Refund
To request help with an order issue, please contact us at hiddensamples.info@gmail.com and include:
- Your order number
- A brief explanation of the issue
- Photos of the package and contents, if the item arrived damaged, defective, or incorrect
We will review your request and reply with the next steps.
9. Contact
If you have any questions about our return and refund policy, feel free to contact us at hiddensamples.info@gmail.com.
This policy does not affect any rights you may have under applicable consumer protection laws.