Shipping policy

Shipping Policy

Last updated: 2026-11-07

1. Shipping Origin and Methods

At Hidden Samples, we ship all orders from Spain using postal shipping methods suitable for small perfume sample orders.

Most standard sample orders are shipped in compact, mailbox-friendly packaging. Orders to the United States are delivered by USPS with tracking.

Tracking availability depends on the destination and shipping format. Tracked shipping for larger orders depends on the destination. For Bulgaria, Cyprus, Lithuania, Latvia, Malta, Romania and Serbia, the standard tracked rate covers 7–20 samples in total, counting each Starter Pack as eight samples. Please contact us before ordering more than 20 samples in total for these destinations; an alternative shipping option is not guaranteed.

2. Mailbox Delivery

Most standard sample orders are shipped in compact packaging designed to fit most standard mailboxes. The postal worker may leave the package directly in your mailbox without prior notice, signature, or in-person handover.

Please ensure your mailbox is accessible to the postal carrier and clearly identified with the recipient's name. Missing, inaccessible, or incorrectly labelled mailboxes may result in failed deliveries.

Please check your mailbox regularly after your order has been shipped. If your address does not have a suitable or accessible mailbox, please contact us before placing your order at hiddensamples.info@gmail.com.

3. Processing Time

We prepare and dispatch orders 2–3 times per week, Monday to Friday, excluding holidays. Orders to the United States are dispatched 1–2 times per week in consolidated shipments, depending on order volume.

• Delivery time is calculated from the moment the order is shipped, not from when the order is placed.
• During busy periods, holidays, or exceptional circumstances, processing may take slightly longer.

4. Shipping Costs and Free Shipping Thresholds

Shipping costs and free shipping thresholds depend on your shipping destination and checkout currency. Please refer to the table below for the main destinations:

Rates and free-shipping thresholds are shown in the currencies listed. If your checkout uses a different currency, check the applicable amounts at checkout. Availability may vary for overseas territories and dependencies.

US minimum order: US$8. Paid shipping rates apply to orders from US$8 to US$39.99.

Starter Packs: Starter Packs follow the same shipping conditions as individual samples. Free shipping is available only when the order reaches the applicable threshold for its destination. The two special destination groups below do not offer free shipping. For quantity-based shipping rates, each Starter Pack counts as eight samples, and packs and individual samples in the same order are counted together.

For other available destinations, shipping costs and free shipping thresholds are shown at checkout.

Canada: Starter Packs and individual samples are not currently available to British Columbia, Manitoba or Saskatchewan. A mixed order must have an available shipping option for every included product. Contact hiddensamples.info@gmail.com if you need help.

5. Destinations Excluded from Free Shipping

Bulgaria, Cyprus, Lithuania, Latvia, Malta, Romania and Serbia — Tracked shipping only: €14.95 (7–20 samples in total). Due to previous delivery issues, we only offer tracked shipping to these destinations. We understand the cost is higher than usual and already cover part of the postal charges. Free shipping is not available.

Estonia, Greece, Croatia, Singapore, South Korea and Iceland — Untracked shipping: €5.50 for up to 12 samples in total. Orders of 13 or more samples use tracked shipping at €14.95. Free shipping is not available.

For both groups, each Starter Pack counts as eight samples. Packs and individual samples are counted together, with one shipping charge for the complete order.

6. Estimated Delivery Times

The delivery times below are estimates from the date your order is shipped:

In exceptional cases, international delivery may take up to 30 business days due to customs, local postal delays, holidays, or peak-season volume.

7. Customs, Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs checks, import duties, taxes, or local handling fees. These charges, if applicable, are the responsibility of the customer.

Customs procedures may also cause delays that are outside our control.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please first check your mailbox carefully, as most standard sample orders are designed for mailbox delivery.

If you still cannot locate your order, please contact us at hiddensamples.info@gmail.com and we will review the case.

9. Damaged Packages or Defective Samples

We carefully package all orders to help ensure they arrive in good condition. If you receive a damaged package or defective samples, please contact us as soon as possible at hiddensamples.info@gmail.com with a photo of the package and its contents.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. This includes, where applicable, apartment numbers, unit numbers, building designations, or business names.

Incomplete or inaccurate addresses may result in failed deliveries or lost packages. Hidden Samples cannot be held responsible for orders that are not delivered due to incomplete or incorrect address details provided by the customer.

For destinations outside the United States, we do not ship to schools, universities, student residences, or campus addresses. If we identify such an address, we will request an alternative delivery address. If the nature of the destination is not clearly indicated, Hidden Samples cannot accept responsibility for delivery issues resulting from this omission. This restriction does not apply to US orders shipped with USPS tracking.

11. Package Forwarding Services

If you choose to use a package forwarding service or intermediary shipping address, Hidden Samples is only responsible for delivery to the address provided at checkout.

We are not responsible for loss, damage, delays, additional charges, or delivery issues that occur after the package has been received by the forwarding company or intermediary address.

12. Contact

If you have any questions about our shipping policy, feel free to contact us at hiddensamples.info@gmail.com.