Terms of service

Terms of Service

Last updated: July 29, 2026

These Terms of Service, including the conditions of sale contained in them (the “Terms”), govern your access to and use of hiddensamples.com, including all related information, content, features, tools, products, and services provided through the website (collectively, the “Services”).

The Services are operated by Alejandro Trilla Pardo, trading as Hidden Samples (“Hidden Samples”, “we”, “us”, or “our”), and are powered by Shopify.

By accessing the website, creating or using a customer account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies referenced in them. If you do not agree with these Terms, you should not use the Services or place an order.

Nothing in these Terms excludes, restricts, or replaces any mandatory rights available to consumers under applicable law.

1. Business Information

Trade name: Hidden Samples
Owner: Alejandro Trilla Pardo
Business form: Individual entrepreneur / sole trader
Address: Carrer del Cigne 14, 07006 Palma, Illes Balears, Spain
Email: hiddensamples.info@gmail.com
Telephone: +34 610 044 080
VAT number: ES43111284S
Website: hiddensamples.com

2. Eligibility and Use of the Store

You must have the legal capacity to enter into a binding contract in your jurisdiction. If you are under the applicable age of legal capacity, you may use the Services or place an order only with the authorisation and supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the website, our products, or any information obtained through the Services for fraudulent, illegal, misleading, or unauthorised purposes.

We may refuse or restrict access to the Services when reasonably necessary to prevent fraud, abuse, security risks, unlawful activity, infringement of third-party rights, or a material violation of these Terms. We will not exercise this right in a discriminatory or otherwise unlawful manner.

3. Customer Accounts

Certain features may allow you to create or use a customer account. You are responsible for providing accurate information and for protecting any login codes, passwords, authentication information, or other credentials associated with your account.

You must notify us promptly if you believe that your account has been accessed or used without authorisation.

We may suspend or restrict an account when reasonably necessary to protect customers, payments, the website, or the business from suspected fraud, misuse, or security threats.

4. Electronic Contracting and Order Process

The products displayed on the website constitute an invitation to place an order and do not, by themselves, constitute a binding offer from Hidden Samples.

To place an order, you must select the products and quantities, provide the requested billing and delivery information, select an available shipping and payment method, review the order, and confirm that the order involves an obligation to pay.

You will have an opportunity to review and correct your information before submitting the order. It is your responsibility to check the selected fragrances, sample sizes, quantities, delivery details, discounts, and total price before completing checkout.

Submitting an order constitutes an offer to purchase the selected products under these Terms. An automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding purchase contract is formed when we expressly confirm acceptance of the order or dispatch the order, whichever occurs first.

We may decline an order before acceptance when there is a genuine reason, including:

• A product or fragrance being unavailable
• An obvious pricing, stock, or product information error
• An unsuccessful, reversed, or unauthorised payment
• Suspected fraud, promotional abuse, or unlawful activity
• An incomplete, invalid, or undeliverable address
• A postal, legal, customs, or destination restriction
• An order quantity that cannot reasonably be fulfilled

If an order is declined after payment has been collected, the corresponding amount will be refunded to the original payment method without undue delay.

Order details are stored electronically through Shopify and our business records. Customers receive confirmation by email and may also be able to access their order history through a customer account, where available. You may save or print these Terms for your records.

5. Nature of Our Products

Hidden Samples sells independently prepared perfume samples and decants in the sizes and formats described on each product page.

Unless expressly described as an official manufacturer sample, miniature, or original branded product, the samples sold by Hidden Samples are not packaged or supplied by the original fragrance manufacturer.

The genuine fragrance is taken from an original retail bottle and transferred by Hidden Samples into a separate generic sample vial or spray vial. The vial is labelled to identify the fragrance and sample format.

The customer receives the quantity and format stated on the product page, not the original retail bottle shown or referenced for identification purposes.

Product photographs may show the original fragrance bottle to help identify the perfume from which the sample has been prepared. The original bottle is not included unless the product description expressly states otherwise.

6. Sample Sizes, Vials, and Packaging

Available sample sizes and vial formats are described on the relevant product page. Depending on the selected product, a sample may be supplied in a small vial, spray vial, or another suitable sample container.

The visible fill level may differ between vial formats because containers, glass thickness, bases, caps, and atomiser mechanisms can have different shapes and internal capacities.

A sample vial does not necessarily appear completely full. Space may be required for the atomiser mechanism and for the product to function correctly.

Packaging, vial style, cap design, label layout, and atomiser components may change when necessary without materially changing the fragrance, stated sample quantity, or intended use of the product.

Small cosmetic differences in labels or sample containers are not normally considered defects if the product remains correctly identified, usable, and consistent with its description.

7. Fragrance Information and Variations

We make reasonable efforts to provide accurate fragrance names, brands, concentrations, notes, accords, descriptions, and other product information.

Fragrance descriptions and note lists are provided for general guidance. They may be based on information published by the manufacturer, distributor, retailer, or other fragrance information sources.

The way a fragrance smells and performs can vary between individuals due to skin chemistry, application, climate, temperature, humidity, storage, personal perception, and other factors.

Longevity, projection, sillage, strength, development, similarity to another fragrance, and overall scent preference are subjective. We therefore cannot guarantee that a fragrance will smell or perform in a particular way for every customer.

Fragrance colour may vary slightly between production batches or change gradually through ageing, storage, exposure to air, or natural oxidation. A minor colour variation does not necessarily indicate that the fragrance is defective.

Manufacturers may reformulate fragrances, change ingredients, packaging, concentrations, or production batches without notice. Unless a particular batch or formulation is expressly guaranteed on the product page, we cannot guarantee that a sample comes from a specific production batch or formulation year.

Personal dislike of a fragrance, disappointment with its performance, or disagreement with a subjective description does not by itself mean that the product is defective or not in conformity with the order.

This does not affect your rights if you receive the wrong fragrance, an unusable product, a damaged vial, or a product that is materially different from its description.

8. Ingredient Information, Allergies, and Safe Use

Perfume samples are cosmetic fragrance products intended for external use only.

Please use and store them responsibly:

• Do not ingest or deliberately inhale the liquid directly.
• Avoid contact with eyes, mucous membranes, broken skin, and irritated skin.
• Keep away from heat, sparks, flames, and other ignition sources.
• Keep out of reach of children and pets.
• Store upright where possible, in a cool and dry place away from direct sunlight.
• Discontinue use if irritation, discomfort, or an adverse reaction occurs.

Fragrances may contain alcohol, fragrance compounds, allergens, essential oils, colourants, or other ingredients used by the original manufacturer.

If you have allergies, sensitivities, a skin condition, or concerns about a particular ingredient, you should review the ingredient and allergen information supplied by the original fragrance manufacturer before use. Manufacturer formulations and ingredient information may change over time.

Testing a small amount on a limited area before wider skin application may help identify an individual sensitivity, but it does not guarantee that a reaction will not occur.

Hidden Samples does not provide medical advice. Seek appropriate professional advice if you experience a serious or persistent reaction.

9. Product Availability

Products and fragrances may be available in limited quantities and may be discontinued without notice.

Adding a product to the cart does not reserve it. Availability is confirmed when the order is accepted.

A fragrance may become temporarily or permanently unavailable if the original bottle is depleted, discontinued, difficult to obtain, damaged, recalled, or otherwise unavailable for sampling.

We may place reasonable limits on quantities purchased per customer, household, payment method, delivery address, or order where necessary to:

• Manage limited availability fairly
• Prevent fraud or promotional abuse
• Prevent orders intended primarily for unauthorised resale
• Comply with postal, payment, customs, or legal restrictions

Unusually large orders may require confirmation, additional preparation time, a tracked shipping method, or separate commercial arrangements.

10. Prices, Currency, and Taxes

Product prices are displayed in the currency selected or made available for your market.

Prices include applicable taxes where required. Shipping charges and any other applicable costs will be displayed before the order is submitted.

For destinations outside the European Union, local customs duties, import taxes, brokerage charges, or handling fees may apply. Unless expressly stated otherwise, these charges are not included in the product or shipping price and are the customer’s responsibility.

Currency conversion may be performed by Shopify, the payment provider, the card issuer, or another financial institution. Exchange rates and foreign transaction fees applied by these providers are outside our control.

We may change product prices at any time. Price changes will not affect an order that has already been accepted, except where correction is permitted by law because of an obvious error that a reasonable customer should have recognised.

11. Payment

Available payment methods are displayed during checkout and may vary according to destination, currency, order value, device, or payment provider.

Payments are processed by Shopify and the payment provider selected during checkout. By providing payment information, you confirm that you are authorised to use the selected payment method.

An order may be delayed, rejected, or cancelled if payment is refused, reversed, disputed, identified as potentially fraudulent, or subject to additional verification.

Hidden Samples does not generally receive or store complete payment card numbers or card security codes.

12. Promotions, Discounts, and Complimentary Products

Promotions, discount codes, collection discounts, free shipping offers, complimentary samples, gifts, and other special offers are subject to the conditions displayed with the relevant promotion.

Unless expressly stated otherwise:

• Only one promotional code may be used per order.
• Promotions cannot be exchanged for cash.
• Promotions apply only during the stated period and while qualifying products remain available.
• Discounts cannot be applied retrospectively to completed orders.
• Shipping thresholds are calculated using the qualifying order value after applicable discounts.
• Complimentary products have no cash value and cannot normally be exchanged for another product.
• A qualifying promotion may be limited to one gift, benefit, or redemption per order or customer.

Where a discount is offered for purchasing multiple eligible products from the same collection, only products expressly identified as participating products count towards the required quantity.

We may cancel or correct a promotion where there is an obvious technical or pricing error, fraud, automated abuse, unauthorised distribution of a private code, manipulation of qualifying items, or conduct contrary to the stated promotional conditions.

Nothing in this section permits us to withdraw a promotion unlawfully after a qualifying order has already been accepted.

13. Processing, Shipping, and Delivery

Orders are shipped from Spain. Processing times, shipping methods, costs, free shipping thresholds, estimated delivery times, tracking availability, mailbox delivery, and destination-specific conditions are described in our Shipping Policy, which forms part of these Terms.

We prepare orders before dispatch and usually dispatch 2–3 times per week, Monday to Friday, excluding public holidays. US orders are dispatched 1–2 times per week. Processing may take longer during busy periods or exceptional circumstances. Delivery estimates start after dispatch and do not include order preparation.

Most standard sample orders are shipped in compact, mailbox-friendly packaging. Orders to the United States are delivered through USPS with tracking.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise. International delivery can be affected by postal delays, customs procedures, holidays, severe weather, peak-season volumes, security checks, or circumstances outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address, including any necessary apartment number, unit, building, floor, company name, postal code, or other delivery information.

Please contact us immediately if you notice an address error. We will try to correct the address before dispatch, but we cannot guarantee changes after the order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, refusal, failure to collect, or another circumstance attributable to the customer, additional shipping costs may apply before the order is sent again.

For consumer purchases, responsibility for loss or damage normally remains with Hidden Samples until the products are physically delivered to the customer or a person designated by the customer, except where applicable law provides otherwise or the customer independently arranges a carrier not offered by Hidden Samples.

14. Customs, Duties, and Import Restrictions

Orders delivered outside the European Union may be inspected by customs and may be subject to import duties, taxes, brokerage charges, or local handling fees.

These charges are determined by the destination country and, where applicable, are the customer’s responsibility.

Customs checks may delay delivery, and import charges or restrictions depend on the destination and the applicable rules. We cannot guarantee that an order will be exempt from inspection, duties, taxes or local handling fees.

Shipping availability depends on destination-specific postal, carrier, customs, and legal conditions. We may restrict or cancel shipping to a destination when we become aware that delivery cannot lawfully or reasonably be completed.

The customer is responsible for checking any destination-country restrictions that apply to receiving cosmetic or fragrance products.

15. Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible at hiddensamples.info@gmail.com.

We may be able to modify or cancel the order if it has not yet been prepared or shipped. Once preparation or shipping has begun, changes or cancellation may no longer be possible.

Because perfume samples are individually prepared from original fragrance bottles, an order may enter preparation shortly after it is received.

Your statutory right of withdrawal, where applicable, is separate from the possibility of cancelling an order before dispatch.

16. Returns, Withdrawal, and Refunds

Returns, voluntary withdrawal, damaged or incorrect products, missing orders, replacements, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Eligible consumers may generally notify us of their decision to withdraw from an online purchase within 14 calendar days after receiving the order, without providing a reason, subject to applicable legal exceptions.

For a voluntary return, perfume samples must remain unused, unopened, unsprayed, untampered with, and in their original condition and packaging.

Subject to applicable law, opened, sprayed, used, or tampered-with perfume samples cannot be accepted as voluntary returns because their contents, integrity, hygiene, and storage conditions can no longer be verified.

The customer normally bears the direct cost of a voluntary return. Hidden Samples bears the necessary costs when a return or replacement is required because a product is damaged, defective, incorrect, or otherwise not in conformity with the contract.

A customer’s personal scent preference, perception of performance, longevity, projection, sillage, or similarity expectations do not by themselves create a right to a refund or replacement outside the applicable right of withdrawal.

These limitations do not affect your rights if a fragrance sample is incorrect, damaged, defective, contaminated, unusable, or otherwise not in conformity with the order.

17. Damaged, Defective, or Incorrect Products

If a sample or other product arrives damaged, defective, leaking to a material degree, unusable, incorrectly labelled, or different from the product ordered, please contact us as soon as reasonably possible at hiddensamples.info@gmail.com.

Please include your order number and clear photographs of the affected product, vial, packaging, shipping label, and all contents received.

Depending on the circumstances, the available solution may include a replacement, reshipment, repair where appropriate, partial refund, price reduction, or full refund.

Where the problem is confirmed to result from an incorrect, damaged, defective, or non-conforming product, Hidden Samples will cover the necessary return or replacement shipping costs.

18. Product Conformity and Legal Guarantee

Products are covered by the statutory conformity rights and consumer guarantees applicable to the purchase.

For consumers protected by Spanish law, new goods are generally covered against lack of conformity existing at delivery and manifesting within three years after delivery.

The assessment of conformity takes into account the nature, quantity, expected condition, intended use, reasonable lifespan, and description of the product.

Depending on the circumstances and applicable law, remedies for a non-conforming product may include repair where feasible, replacement, a proportionate reduction in price, or termination of the purchase and a refund.

Statutory remedies will be provided without charge where required by law, including necessary shipping, transport, labour, or material costs.

The legal guarantee does not cover:

• Personal dislike of a fragrance
• Subjective expectations regarding longevity, projection, sillage, strength, or similarity
• Normal consumption or depletion of the sample through use
• Gradual evaporation or deterioration caused by leaving a vial open or incorrectly closed
• Damage caused by heat, direct sunlight, fire, moisture, freezing, improper storage, or misuse
• Damage caused after delivery by the customer or another person
• Unauthorised alteration, dilution, transfer, relabelling, or modification of the product
• Minor batch, colour, or packaging variations that do not materially affect conformity

This section does not exclude a genuine defect merely because the product has been opened or tested where opening or testing was reasonably necessary to identify the problem.

19. Missing or Delayed Orders

If an order has not arrived within the estimated delivery period, please first check the mailbox carefully because most standard sample orders are designed for mailbox delivery.

You should also check with other members of the household, neighbours, building reception, or the local postal facility where appropriate.

If the order still cannot be located, contact us at hiddensamples.info@gmail.com with your order number and confirmation of the delivery address.

When an order appears to have been lost or cannot reasonably be located, our usual first solution is to resend the order so that the customer can receive the selected samples.

A refund may be offered where replacement is not reasonably possible, the relevant products are no longer available, or the matter cannot appropriately be resolved through reshipment.

20. Third-Party Brands, Trade Marks, and Affiliation

Hidden Samples is an independent retailer and sample-decanting business.

Unless expressly stated otherwise, Hidden Samples is not affiliated with, authorised by, endorsed by, sponsored by, or officially connected with the fragrance houses, designers, manufacturers, distributors, or brand owners whose products are identified on the website.

Brand names, fragrance names, bottle designs, logos, trade marks, service marks, images, and other third-party intellectual property remain the property of their respective owners.

References to third-party brands and fragrances are used to identify the genuine fragrance from which a sample has been prepared and to provide customers with accurate product information.

Hidden Samples does not claim ownership of third-party trade marks and does not represent independently prepared decants as official manufacturer samples unless expressly stated on the relevant product page.

The presentation of an original fragrance bottle on the website does not mean that the customer will receive that retail bottle or official branded packaging.

21. Hidden Samples Intellectual Property

Except for third-party materials identified above, the website and its original content, including the Hidden Samples name, branding, layout, text, graphics, photographs, product presentations, labels, and original designs, are owned by or licensed to Hidden Samples and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, scrape, commercially exploit, or create derivative works from protected Hidden Samples content without prior written permission, except where permitted by law.

22. Customer Reviews, Feedback, and Submissions

If the Services allow reviews, photographs, comments, or other public submissions, you remain responsible for the content you submit.

You must not submit content that is:

• False, misleading, defamatory, or fraudulent
• Unlawful, threatening, abusive, hateful, or obscene
• Unrelated to your genuine experience with the product or Service
• Infringing another person’s intellectual property, privacy, publicity, or other rights
• Containing malicious code, spam, undisclosed advertising, or another person’s private information

By submitting content for publication, you grant Hidden Samples a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use that content in connection with the Services and reasonable promotion of the store, subject to applicable privacy and consumer laws.

We may moderate or remove content where reasonably necessary to comply with law, protect third-party rights, prevent fraud, or enforce these Terms.

We will not manipulate customer reviews in a manner that creates a misleading impression of customer opinion.

23. Prohibited Uses

You must not use the Services:

• For any unlawful, fraudulent, or unauthorised purpose
• To infringe intellectual property, privacy, publicity, consumer, or other legal rights
• To impersonate another person, company, fragrance brand, or authority
• To submit false billing, delivery, payment, or account information
• To interfere with the security or operation of the website, Shopify, checkout, or payment systems
• To introduce viruses, malicious code, automated attacks, or harmful technologies
• To scrape, crawl, harvest, or systematically extract content or personal data without lawful authorisation
• To evade order limits, geographical restrictions, security controls, or promotional conditions
• To send spam, phishing messages, or misleading communications
• To resell, relabel, alter, dilute, or represent Hidden Samples products in a misleading or unlawful manner

We may suspend access, cancel unaccepted orders, or take other proportionate action where we reasonably believe these restrictions have been violated.

24. Third-Party Services and Links

The Services may use or link to third-party platforms, payment services, delivery providers, fragrance information websites, social media services, applications, or other websites.

Third-party services operate under their own terms and privacy policies. We do not control and are not responsible for their independent content, availability, security, accuracy, or practices.

The inclusion of a third-party link does not by itself imply endorsement. You should review the relevant third-party terms before using an external service or completing a separate transaction with it.

25. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

Shopify and other providers may also process personal information under their own privacy policies when providing checkout, payment, account, security, fraud-prevention, analytics, or related services.

26. Website Availability and Corrections

We aim to keep the Services available, secure, and accurate, but we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

We may temporarily restrict or suspend all or part of the Services for maintenance, security, technical, legal, or operational reasons.

Occasionally, the website may contain typographical errors, inaccurate descriptions, incorrect prices, availability errors, or other omissions. We may correct such information and, where legally permitted, cancel an affected order before acceptance.

If an error affects an order that has already been accepted, we will contact the customer and provide an appropriate solution consistent with applicable law.

27. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, deliberate misconduct, death or personal injury caused by negligence, defective products where statutory liability applies, or violation of mandatory consumer rights.

Consumers

For consumers, Hidden Samples is responsible for losses that are a foreseeable result of our failure to comply with these Terms or our failure to exercise reasonable care and skill.

We are not responsible for losses that are not reasonably foreseeable, are caused by inaccurate information supplied by the customer, result from misuse or improper storage of a product, or arise from circumstances outside our reasonable control, except where applicable law provides otherwise.

Products are supplied for private use unless otherwise agreed. We are not responsible for commercial losses such as loss of profit, revenue, business opportunity, or business interruption arising from a consumer purchase.

Nothing in these Terms makes Hidden Samples responsible for an individual allergic reaction or sensitivity that could not reasonably have been detected or prevented, without affecting any liability that cannot legally be excluded.

Business customers

If you purchase wholly or mainly for business, trade, resale, or professional purposes, mandatory consumer protections may not apply.

To the maximum extent permitted by law, Hidden Samples will not be liable to business customers for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings, goodwill, or data.

Nothing in this section affects any liability that cannot lawfully be excluded or limited.

28. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, strikes, transport disruption, postal interruption, customs action, government restrictions, public health emergencies, telecommunications failures, cyber incidents affecting third-party infrastructure, or widespread payment or Shopify outages.

We will take reasonable steps to reduce the effects of such events and will communicate with affected customers where appropriate.

Mandatory consumer rights concerning delivery, cancellation, replacement, or refunds remain unaffected.

29. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to the Services when reasonably necessary because of a serious or repeated violation of these Terms, unlawful activity, fraud, security threats, misuse, or conduct that harms customers, Hidden Samples, Shopify, or third parties.

Suspension or termination of website access does not remove rights or obligations relating to an order already accepted, payment due, refund, return, statutory guarantee, intellectual property, privacy, or an existing legal claim.

30. Changes to These Terms

We may update these Terms to reflect changes in the Services, products, Shopify functionality, business practices, or applicable legal and regulatory requirements.

The current version will be published on this page with an updated “Last updated” date.

Changes apply prospectively from the date of publication. An order already accepted remains governed by the terms and product information applicable when the contract was formed, unless a change is required by law or expressly agreed with the customer.

31. Governing Law and Jurisdiction

These Terms and contracts concluded through the Services are governed by the laws of Spain, without prejudice to any mandatory consumer protection available under the law of the country in which the consumer habitually resides.

If you are a consumer, nothing in these Terms deprives you of the right to bring a claim before the courts that have jurisdiction under applicable consumer and private international law, including the courts of your habitual residence where legally applicable.

For disputes between Hidden Samples and a business or professional customer, and where a valid jurisdiction agreement is legally permitted, the parties submit to the courts of Palma, Illes Balears, Spain.

32. Complaints and Dispute Resolution

If you have a complaint, please contact us at hiddensamples.info@gmail.com and include your order number, a clear explanation of the issue, and any relevant photographs or documents.

We will review the complaint and attempt to provide an appropriate response or solution.

Nothing in these Terms prevents a consumer from contacting a competent consumer authority, using an available alternative dispute resolution procedure where applicable, or exercising the right to bring a legal claim.

33. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

34. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, product descriptions, checkout information, and any specific conditions expressly displayed for a product or promotion, constitute the agreement between Hidden Samples and the customer concerning use of the Services and the relevant purchase.

If a specific product or promotional condition conflicts with a general provision of these Terms, the more specific condition will apply to that product or promotion, provided that it is lawful and was clearly disclosed before purchase.

35. Contact

Questions about these Terms or an order should be sent to:

Alejandro Trilla Pardo, trading as Hidden Samples
Carrer del Cigne 14
07006 Palma, Illes Balears
Spain
Email: hiddensamples.info@gmail.com
Telephone: +34 610 044 080
VAT number: ES43111284S
Website: hiddensamples.com